Call Center Floor Supervisor

K-Designers - Call Center Team Leader

Tues-Sat 7am-4pm

$19.00 hr + bonuses

Responsible for overseeing daily operations and supporting call center agents in achieving performance targets. This role involves monitoring team activities, providing coaching and training, handling escalations, and ensuring adherence to service standards. The ideal candidate will have strong leadership, communication, and problem-solving skills to enhance overall team productivity and customer satisfaction.

• Supervise a team of call center agents, ensuring adherence to company policies and service standards.

• Monitor real-time call center activities and performance metrics to ensure efficiency and productivity.

• Provide coaching, feedback, and training agents to enhance their skills and customer service capabilities.

• Assist in resolving escalated customer inquiries and complaints professionally and effectively.

• Collaborate with the Call Center Manager to implement strategies for continuous improvement.

• Ensure accurate documentation and reporting of performance metrics, attendance, and other key operational

data.

• Motivate and support team members to foster a positive and high-performance work environment.

• Identify areas for process improvement and suggest solutions to enhance call center operations

• Review, manage and approve team timecards for accuracy, missing punches and to assess attendance points

• Lead by example, be on time for your shift everyday 

• Strategic Thinking

• Effectively Collaborates in a team

• Team Building

• Customer Focus

• Problem-Solving

• Adaptability to Change

• Coachability

Physical Requirements:

• Prolonged periods sitting working on a computer.

• Must be able to lift 15 pounds at a time.

• The physical demands described are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

• The preceding job description has been designed to indicate the general nature and level of work

performed by employees within this classification. It is not designed to contain or be interpreted as a

comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees to this

job.

K-Designers is an Equal Employment Opportunity Employer #INDKDS