Regional Operations Manager of Market Development

Champion Window - Regional Operations Manager of Market Development

As a Regional Operations Manager of Market Development, you will be in a critical national role that demands a deep understanding of sales, central team support, and installations. This individual must be a strategic thinker, collaborator, recruiter, team builder, and trainer, with a strong ability to execute plans and deliver results. The focus is on driving profitable revenue growth and EBITDA.

Mission Statement: Drive operational excellence across assigned target locations by developing, standardizing, and implementing a scalable Standard Operating Procedure (SOP) that aligns with Champion’s organizational values. The Market Development Team exists to equip each location for long-term success through strategic alignment, hands-on support, and performance coaching.

• Operational Launch & Integration - Lead the operational setup for new locations, ensuring seamless alignment with company standards, systems, and culture.
• Performance Diagnosis & Recovery - Identify and address operational inefficiencies in underperforming branches through tailored action plans and direct support.
• Strategic Collaboration - Partner with Regional Leadership to align goals, share best practices, and foster a culture of continuous improvement.
• Stabilization & Support - Provide ongoing coaching and oversight until branches meet defined performance benchmarks and demonstrate sustainable success.

Performance Metrics

• Revenue Growth - Increase total revenue across impacted branches through operational enhancements.
• EBITDA Margin Improvement - Drive profitability by optimizing cost structures and operational efficiency.
• Operational KPIs

Track and improve key indicators such as:
• Onboarding timeline
• Customer satisfaction
• Sales conversion rates
• Process compliance
• BLOG turns
• Warehouse 5S adherence
• Accounts Receivable recovery
• Branch Revitalization Success

High Level Responsibilities:
· Strategic Planning & Execution: Enhance sales growth, profitability, productivity, and efficiency across company operations.
· Champion Location Management: Lead and manage designated Champion locations to ensure sales growth, targeted profit margins, excellent customer service, quality installations, and a high-performance culture.
· Executive Collaboration: Work closely with the executive team and departments to align company operations, talent, sales, and strategic priorities.
· Leadership & Coaching: Act as a role model, coach, and advocate for great customer and employee experiences, enabling and holding people accountable for results.
· Process Improvement: Introduce and align on best practices, process improvement measures, and ensure compliance with corporate policies and government regulations.
· Market Expansion: Focus on opening new markets and turning around underperforming markets, eventually handing over divisions to regional operators.
· Marketing & Sales Strategy: Execute forecasted marketing plans and sales strategies to achieve growth and EBITDA targets.
· Customer & Internal Communication: Communicate customer needs, price schedules, and discount rates with marketing and leadership to drive successful strategies

· Education: Bachelor’s degree in business or a related field; MBA preferred.
· Experience: 8-10 years of experience in business ownership or managing a business, preferably in the home improvement industry.
· Team Management: Proven experience in recruiting, developing, and managing high-performance teams, fostering a culture of growth, trust, collaboration, and accountability.
· Marketing & Fiscal Management: Ability to understand and execute marketing plans aligned with company practices and teach fiscal management and business/sales models.
· Communication & Interpersonal Skills: Excellent written and oral communication skills; skilled in conflict resolution and mediation.
· Business Acumen: Skilled in business management, including budget preparation and fiscal management, with the ability to plan, develop, and coordinate multiple objectives.
· Technological Proficiency: Strong computer skills, including Microsoft Suite.
· Travel: Ability to travel up to 75% of the time.

Additional requirements:
• Ability to travel up to 70% of the time
• Hold quality virtual meetings as needed for proper communication and follow up.

Turn An Ordinary Job Into An Extraordinary Career.

Champion’s dedication to customer satisfaction, product innovation and quality manufacturing is the driving force behind our success and growth. Founded in 1953, Champion has since expanded into locations nationwide—all of which are supported by professional sales, installation and service teams. Working at Champion is more than just a job. It's an inspiring career that helps make families' homes safer, healthier, more attractive and energy efficient. We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Champion Window is an Equal Employment Opportunity Employer

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If you need assistance with completing the online application due to a disability, please contact Champion Window.

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