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At Champion, we guarantee a quality product, professionally installed and backed by a Limited Lifetime Warranty†. While we strive to provide the highest level of customer service every time, we know we aren't perfect. If you aren’t 100% satisfied with your Champion experience, we want to hear about it and make things right.
We understand you may have a complaint, a repair request, or just a question. We’ve put all the resources you need in one place to get the help you're looking for.
We want to make it as easy as possible to get what you need. Here are the quickest ways to resolve your issue.
To ensure you don’t miss any communications from our service team, please add Champion to your email and phone contacts. This helps prevent our messages from being filtered as spam or blocked. You can always unsubscribe from our marketing communications at any time.
If you have a specific issue with a product, the fastest way to get help is by submitting a repair request. This form sends your information directly to our service team, who can quickly assess your needs and schedule a service visit.
Your product may be covered by one of our comprehensive warranties. Please review the warranty that applies to your specific product, as it will outline what is covered and how to file a claim. You can also check out our how-to guides for tips on simple maintenance and troubleshooting.
For general questions regarding contracts and payment, confirming an appointment or install date, installation issues, the status of an open service request, or an issue regarding an employee, please use our general contact form. This ensures your message is routed to the right team and will cut down on any wait time.
We have partnered with GuildQuality (GQ), a third-party customer satisfaction surveying company, to provide unbiased feedback on our services. We're proud of our high customer satisfaction rating, which reflects our ongoing commitment to quality.
View Our Guild Quality ProfileTo check the status of your request, please use the contact information provided to you at the time you submitted your service request. This will route you to the correct department.
Service visits may carry a fee. If the repair is not covered under your warranty, a representative will confirm any costs with you before scheduling your repair.
All Champion products are labeled with a unique ID that helps our service team quickly identify your product and its specifications. This can typically be found on the frame of your window or door. Refer to our how-to guides for more specific instructions.
You can view our full privacy policy here: Champion Privacy Policy.
